Novacroft is a People-First organisation that specialises in customer experience transformation for clients in central and local government, charity, education, mobility, and retail.
Novacroft applies a unified communications approach for its clients, which has resulted in a 27% reduction in client costs.
Novacroft has a proven record of client CX transformation, CX self-service tools, and CX outsourced teams. The company is known for introducing innovations and improvements that deliver success for its clients.
Novacroft cares for and invests in meeting its clients' customers' unique needs by providing clear pathways that enable them to navigate toward opportunities and avoid the perils of the 4th Industrial Revolution.
Novacroft has been appointed as a supplier on the UK Government’s Crown Commercial Services Contact Centre framework, in an exclusive set of 15 organisations. This achievement showcases the company's commitment to excellence in customer experience transformation.
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