The hotel's values revolve around putting guests first in everything they do. They aim to create a welcoming atmosphere akin to that of close family, but on a grander scale. This philosophy is reflected in their 'hospitality from the heart' approach, ensuring a warm and memorable experience for all visitors.

Guests can relax in the H Spa with a 15m pool and a large gym, as well as indulge in various treatments. The hotel also offers a giant outdoor chess board, magical blossom trees, extensive grounds, and a terrace for tea. Additionally, there are rabbits roaming the grounds, adding to the charming ambiance.

Visitors have praised the hotel for its superb spa facilities, professional staff, and relaxing atmosphere. The spa day experience, gym, pool, and treatments have all been highlighted as exceptional. Guests have also enjoyed specially catered meals to accommodate dietary requirements, showcasing the hotel's attention to detail and customer satisfaction.

Guests have noted the cleanliness of the hotel premises, including the road in, car park, and spa facilities. The shoulder massage, steam room, sauna, and dining options have all received positive feedback. The business lunch and snacks were also commended for their quality. Overall, the hotel is recommended for business stays and functions.