The business is situated in a prime location, making it easily accessible to various attractions and amenities. Guests can conveniently explore the surrounding area and enjoy nearby restaurants, shops, and entertainment options.

It is commendable that the business made an effort to address the concerns raised by guests. Offering an upgrade as an apology demonstrates a willingness to rectify any shortcomings and improve the overall experience for their customers.

Despite the small room size, the beds in this establishment are reported to be comfortable. Guests can expect a good night's sleep, which is essential for a pleasant stay.

Several reviews mention the lack of cleanliness in the rooms and bathrooms. It is crucial for a hotel to maintain high standards of cleanliness to ensure guest satisfaction. The business should invest in better training for their housekeeping staff to address this issue.

The incident where someone entered a guest's room without permission and the disrespectful manner in which Felicity spoke to a guest are clear indications of a lack of professionalism. It is essential for the business to prioritize customer service and ensure that all staff members are trained to handle situations with respect and courtesy.

Guests have reported being treated differently based on their perceived importance. No guest should be made to feel inferior or less valued than others. The business should strive to provide equal treatment and ensure that all guests feel welcomed and respected.

While the business has some positive aspects, such as its excellent location and efforts to address issues, the negative aspects, including poor housekeeping, lack of professionalism, and inconsistent treatment of guests, cannot be overlooked. It is crucial for the business to address these concerns and make significant improvements to provide a satisfactory experience for all guests.