One negative aspect of the business is that the burgers do not come with chips, even though they were ordered. This can be disappointing for customers who were expecting a complete meal. When customers asked for the missing chips, the response from the staff was not satisfactory, as they questioned whether the chips were actually ordered. This lack of accountability and understanding can leave a negative impression on customers. Additionally, some customers feel that the portion sizes are too small for the price, making it difficult to justify the cost of the meal.

While the business has positive aspects such as a diverse menu, friendly staff, and a pleasant atmosphere, there are also negative aspects that need improvement. The issue with missing chips and the unsatisfactory response from the staff can lead to customer dissatisfaction. Additionally, the portion sizes may not meet customers' expectations in relation to the price. Taking these aspects into consideration, it is important for the business to address these issues in order to provide a better dining experience for customers.