Visitors have praised the beautiful and elegant space surrounded by nice grounds. The staff are described as friendly, helpful, and welcoming. The gallery is considered a hidden gem with interesting architectural details and a moderately sized garden with seating, flowering plants, and ornamental trees. The children's play exhibition is well done and surrounded by woodland with interactive experiences for children.

Some of the amenities available at the gallery include a shop, a cafe serving delicious treats in the courtyard, a children's play exhibition, and a lovely little cafe outside with outside seats. There is also a play area for children opposite the gallery. The Grade I Listed Octagon Room is available for civil ceremonies for up to 60 guests.

The gallery is located about a 12-minute walk from Richmond bridge and town centre. Visitors can enjoy the Thames riverside footpath, a moderately sized garden with seating, flowering plants, and ornamental trees. There are also interactive experiences for children in the surrounding woodland. The area is described as worth a stroll with lovely little places to eat and a play area for children.

Visitors have described the overall atmosphere and experience at the gallery as lovely, relaxing, and a pleasure to experience. The staff are friendly, polite, and very helpful. The architecture is excellent with interesting architectural details. The gallery itself is not too far from the town centre and presents a year-round programme of exhibitions, live events, and short courses.