The staff and volunteers are described as knowledgeable, friendly, and helpful. They enhance the overall experience of visiting the museum by providing valuable information and assistance to visitors.

Some highlights of the museum include the Whittle collection, which is considered one of a kind, and the opportunity to sit in the cockpit of a Vulcan bomber. Visitors also appreciate the variety of aircraft on display and the interesting exhibits.

Visitors have positive feedback about the museum's amenities, such as the lovely cafe with a good selection of snacks and drinks. The atmosphere is described as great, and there are plenty of things to see and do, making it a worthwhile visit.

Overall, visitors have had a great experience at the museum, praising the collection, staff, and atmosphere. The museum is recommended for all ages, with something of interest for everyone, and offers a unique opportunity to learn about and explore aircraft history.