The service provided by Rachel was described as amazing and incomparable. The guest mentioned that Rachel's service level from check-in was outstanding, giving her a rating of 10 stars instead of the usual five. This level of service truly made the guest's stay memorable.

A guest had a lovely birthday experience at the hotel, with a special birthday poster in the room, a bottle of wine, and a delicious meal. Despite the rugby match outcome, the guest enjoyed the friendly atmosphere and mentioned that they would definitely return for another stay.

The pool area at the hotel is highly praised, with friendly lifeguards, great changing rooms, good showers, and a lovely space with loungers. Guests can also enjoy the sauna, steam room, jacuzzi, and fun floats for kids at certain times. Overall, the pool area provides a relaxing and enjoyable experience for guests.

The hotel's location is rated 5 out of 5, with easy access to the M4 and central to various activities. The rooms are also described as a good size, making it convenient for guests to explore the area. Overall, the hotel's walkability to other local businesses adds to the convenience and appeal of staying at this location.