Vue Aberdeen Cinema is dedicated to providing an exceptional big screen experience for all guests. The venue offers accessibility information, including details on accessible and autism-friendly screenings. Assistance dogs are welcome in all venues, and there are accessible parking spaces for blue badge holders, as well as accessible toilets on all floors.

Guests can purchase tickets using the CEA card in person at the venue, online, or by calling customer services. Film times are updated each Wednesday morning for the coming Friday, and guests can book subtitled screenings as well.

Vue Aberdeen Cinema offers hearing loops at specific tills for purchasing food, drinks, and tickets. Some screens are equipped with infrared technology to provide hearing assistance, and guests can request a headset or neckloop from staff when purchasing tickets.

Vue Aberdeen Cinema hosts autism-friendly screenings where lights are left on low, sound is turned down, and trailers and adverts aren't played. Guests can choose allocated seats but are encouraged to move around and make noise during the screening. These special screenings take place at 10:30am on the last Sunday of every month.