The business is open from Monday to Sunday from 8am to 3pm, with extended hours on Saturday and Sunday from 9am to 4pm. During the holiday season, the business closes early on December 24th at 2pm, is closed on December 25th, and operates from 10am to 4pm from December 26th to January 7th.

During the holiday season, customers can visit the Christmas shop to purchase festive treats for their loved ones. Additionally, they can treat a friend, loved one, or someone they care about to a foodstory gift voucher by entering the recipient's email and the desired amount.

The business serves food for all dietary requirements, brews tasty coffee, and offers a variety of menu options for both vegans and non-vegans. Customers can enjoy dishes like poached eggs, sourdough toast, mushrooms, houmous, tomatoes, and beans.

Customers have reported a positive experience at the business, praising the delicious food, attentive and welcoming staff, and the opportunity to meet with friends or colleagues in a great atmosphere. The portion sizes are decent, and even non-vegans have enjoyed the menu offerings.